Returns & Exchanges
At ZenAnimeMarket, we want you to be completely satisfied with your purchase. If your apparel doesn't fit or meet your expectations, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Request
Log into your ZenAnimeMarket account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Gear
Carefully place the items in their original packaging, ensuring all tags are attached and the apparel is free of any marks or odors.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 business days.
Receive Your Refund
Once our quality control team inspects your return, we will issue a full refund to your original payment method or process your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing